Memento Amsterdam

We are here to help!

Whether you have a question about your order or it’s your first time using our online gift delivery service, view our FAQs for some quick answers or send us a message today.

Customer service

Open: Thu. – Sun. 13:00 – 18:00

VAT Nr: NL001649444B54
Chamber of Commerce, Amsterdam: 74564943

Usefull links

Got a question?

Fill in your details and we will get back to you as soon as possible.

Frequently Asked Questions

If you have entered the wrong delivery address, please contact us as soon as possible at welcome@memento.amsterdam. We will pass the new delivery address to the courier and do our best to get your order to you.

After placing your order, it will be delivered within two hours to the specified address.

It is easiest if there is someone to collect your order at the specified address. This way, we can deliver your order personally and ensure it has been received. We can also leave your order at the door or drop it off at the hotel reception. You can indicate your preferences in the delivery notes during checkout.

Yes, we deliver (almost) everywhere in Amsterdam. We are happy to deliver your order to your residence, office, hotel, Airbnb accommodation, apartment, etc. We can leave it at reception or bring it to your room. You can provide your room number and other details during checkout.

We only accept orders within opening hours in order to ensure delivery within two hours. Our opening hours are Thursday to Sunday from 13:00 to 18:00. You are welcome to look around when we are closed, add products to your wish list and place your order as soon as we are open.

See our return policy for more information about returning your order. It is also possible to exchange products (while stocks last).

Your order will be delivered as soon as possible, often within an hour. In order to offer this flexibility, it is not possible to choose a different delivery date/time.

Currently, our service is only available in Amsterdam. In the future, we hope to launch our gift delivery service in other cities. To stay informed of the latest developments, sign up for our newsletter below.

Wishlist 0
Open wishlist page Continue shopping
Shopping cart close