Memento Amsterdam

Order cancellations and product returns

If you want to return an order for any reason, you may cancel your order up to 14 days after receipt – no questions asked. After you cancel your order, you have another 14 days to return your product. You will then be credited the order amount excluding shipping costs for delivery and return, which are non-refundable. 

If you return your order, the product will be returned to the entrepreneur with all accessories supplied and, if possible, in its original condition and packaging. To process your cancellation or return, please contact us at welcome@memento.amsterdam. We will process your refund within 14 days, provided the product has been returned in good order.

If the product or packaging is damaged, your refund may be reduced. Please treat the product with care and make sure that it is well packaged when returning.

Exchanges

Want to exchange your product? No problem! Just contact us at welcome@memento.amsterdam. You will need to pay for shipping when returning the product.

I have provided the wrong delivery address!

If you accidentally entered the wrong delivery address, please contact us at welcome@memento.amsterdam as soon as possible. We will do our best to update your order and get your product/s to you.

Wishlist 0
Open wishlist page Continue shopping
Shopping cart close